F. Ball RAG 2026 - Online Version - Flipbook - Page 184
Guarantee
RAG® 2026
PRODUCT GUARANTEE
ADHESIVES
FLOOR SMOOTHING COMPOUNDS
STYCCOBOND Adhesives are guaranteed against
manufacturing defects. F. Ball and Co. Ltd. certify that
when properly set, dry or cured they will secure the
floorcoverings and other materials described in our
Recommended Adhesives Guide and other technical
data published by us, and current at the date of
the installation.
AND MEMBRANES
Conditions of Guarantee
This guarantee is conditional on each of the following
terms having been complied with by you.
(a) The adhesive must be stored as specified on
the label.
(b) The installation must be carried out precisely
in accordance with the instructions and
recommendations published in the current
Installation Guide or other current technical data
published by us relevant to the floorcovering and
other materials.
(c) The floorcovering or other materials must have
been subjected only to normal traffic.
(d) Adequate facilities must be provided to
us to enable examination of the site and
materials. Also sufficient time must be
provided to us to fully investigate the
complaint and to report on the reason
for it arising.
Compensation
In the event of bond failure caused by a manufacturing
defect in the STYCCOBOND Adhesive, F. Ball and
Co. Ltd. will:
(a) Pay reasonable labour costs incurred for
remedial work.
(b) If, in our opinion, the floorcovering or other
material, due to bond failure, is not in a
satisfactory condition to be re-laid, we will pay
the manufacturer’s price for replacement material
of similar type or quality.
(c) Supply free of charge, sufficient STYCCOBOND
Adhesive to secure the floorcovering or other
materials.
STOPGAP Floor Smoothing Compounds and Membranes
are guaranteed against manufacturing defects. F. Ball and
Co. Ltd. certify that they are suitable for the conditions,
sites and traffic described in our current technical data.
These Compounds and Membranes are guaranteed
to create surfaces suitable for the application of
STYCCOBOND Adhesives to secure floorcoverings.
Conditions of Guarantee
This guarantee is conditional on each of the following
terms having been complied with by you.
(a) The Compounds and Membranes must be stored in
accordance with the conditions specified on the data
sheet or label.
(b) The substrate must be in the suitable condition
described in our brochure ‘Subfloor Preparation
Guide’, or other current technical data
published by us.
(c) The Smoothing Compound and Membranes
must be mixed and laid in accordance with our
printed instructions.
(d) Should the Smoothing Compound or
Membrane not set and dry in the period
quoted, not bond to the substrate, or
disintegrate, the failure must be reported
to us immediately and we must be provided
immediate access to examine it in situ before
it is uplifted and obtain samples for analysis.
Any unused Smoothing Compound must also
be retained for inspection and sampling by us.
(e) In the case of Isolator Membrane, prior to
application of adhesive, you must ensure there are
no surface defects or transit damage within the
Isolator Membrane that may lead to grin through and
affect the appearance of the finished floorcovering.
Should surface defects or damage be noticeable, or
you are in doubt, do not proceed with installation
and contact us immediately. Should you proceed
with installation of the membrane in this condition
any compensation under a claim under this guarantee
to be paid by F. Ball and Co. Ltd. will be limited to
the value of the cost of the Isolator Membrane only.
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